Atavia Nutrition Terms and Conditions
Basics
These terms and conditions are an outline of conditions of trade made between the business ‘Atavia Nutrition’ and its customers.
These terms and conditions are governed and construed in accordance with English Law. If any part of these terms and conditions is found to be invalid or unenforceable, then the remainder of these terms and conditions will not be affected but will remain valid and enforceable.
Products and Services
Atavia Nutrition always aim to provide customers with the best quality products and services at a good price. Whilst we try to maintain the most comprehensive stock levels, we cannot guarantee that a specific item listed on our website or promotional material is in stock. We cannot accept responsibility for missing or sold-out items.
Payment
All sales are strictly through our website payment system for any products. Services are paid for at the point of purchase. We accept cash and debit cards. We reserve the right to make a small surcharge for customers wishing to use a credit card. All goods remain the property of
Atavia Nutrition until paid for in full.
Credit Accounts
Depending on the customer’s status, Atavia Nutrition Ltd may offer a credit account. Please contact us for more information. Payment terms for credit accounts is strictly 30 days. After 30 days we reserve the right to charge interest at bank rates plus 5%. Any discrepancies found on invoices must be reported immediately and supported in writing within 7 days of receipt of the invoice. Atavia Nutrition reserves the right to cancel a customer’s credit account at any time at the management’s discretion. If there is an outstanding balance when an account is cancelled, any monies owed will become due.
Prices
All prices are inclusive of any VAT. Whilst we aim to display the correct price for a product, on occasion that price might not be the latest and correct amount. Please confirm with us before purchase if in doubt.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Incorrect Items
Any discrepancies between ordered and delivered items should be reported immediately. Please check the delivered items against your delivery note. We are unable to rectify missing or incorrect items once a delivery has been signed for. If the customer receives incorrect items in their order or missing items from their order, Atavia Nutrition will replace the items and remedy the situation as quickly as possible.
Cancelled Orders and Returning Goods
Cancellation before delivery In the event an order is cancelled before picking, the customer will receive a full refund of any monies paid. If the order has already been picked there may be a 10% re-stocking charge applied.
Cancellation after posting – If the customer has ordered a product in error and wishes to return the item, please call us immediately.
Atavia Nutritiontake no responsibility for incorrect orders and we do not offer a refund for orders placed in error. Under certain circumstances and at the discretion of the management, we may accept the return of some products but we reserve the right to charge a fee for administration and re-stocking.
Liability
The Company is not liable for any frustration of any contract of sale, purchase, service or repair caused by strikes, labour disputes, accidents, extreme weather or any other cause beyond the Company’s control and outside the ordinary and reasonable contemplation of the parties at the time of the contract. In such an event, Atavia Nutrition shall use reasonable endeavours to offer the client alternative products or services, if such can be found and are acceptable to the client (such acceptance not to be unreasonably withheld). In the event that this is not possible, however, the Company’s obligation to the client extends up to, and is limited to, the full refund of any deposits held.
Privacy Policy
In accordance with The General Data Protection Regulations of 2018, Atavia Nutrition are committed to protecting your privacy and promise to collect, process and share your data safely and securely when you do business with us.
Our Privacy Promise
Transparency – We will always tell you what data we’re collecting about you and how we use it. We only share your data with third parties when it is necessary in the planning and deployment of your event. We never sell on your data.
Security – We are committed to following industry best practice in ensuring that your data is held safely and securely.
Control – You have full control over the information we hold about you.
To see our full privacy policy statement and policies in accordance with General Data Protection Regulations (GDPR) please visit our Privacy Policy webpage or ask for a copy from our office.
Direct Marketing
As part of Atavia Nutrition’s operations and marketing we use a mailing list to send out news and offers to customers. We will retain your details to contact you in the future to keep you informed of our news and latest offers. You can opt out of our newsletter and direct marketing at any time by clicking ‘unsubscribe’ from emails or by contacting us.
